In California, a moving company packed my household items and the service was completely acceptable. They did their job and worked for their money, especially considering we were on the 3rd floor of a condo community. They were friendly and packed most of my furniture safely in the truck. I wasn’t disappointed with the service but there was nothing noteworthy of their performance either. Since it was the first time I used a moving company, I thought that the performance in California was typical. I expected the same when I arrived in Charlotte, but what I received was nothing short of perfection. Gentle Giant Moving Company provided a finely tuned moving experience from the first conversation on the phone to the end of unloading the truck. They’ve completely changed my view on moving companies and I don’t think I’ll ever go back to the stress and worry of moving myself.
Originally, I booked two movers for 2-4 hours, and they were to arrive at 8am. The day before, I found out that I couldn’t move in until after 10am. Within minutes of contacting the company, they made all of the new arrangements and were more than accommodating with time slots.
When the two guys arrived, we were the ones late. Between signing the contract for our new apartment and finding an appropriate place to change a stinky baby, time got away from us. We arrived to two friendly faces and instantly felt more at ease. They patiently waited while Darren maneuvered the U-Haul and they offered help during the process.
Both men were around our age, maybe a little younger than Darren, but lets not remind him that he’s older than me again, well maybe just one more time, and they worked for their money. They sprinted back to the truck after carefully and cautiously bringing each of our possessions into the house. When one of them would round the corner to return outside, they would say, “corner” to avoid collisions. They also guided each other when carrying our stuff. Honestly, they were more cautious than I would have been and it’s my life’s possessions. Not once did they ding a wall or bang any of the furniture.
Unpacking was made easy because they asked me to guide them with where I wanted each item. I was blown away by their care and support. Instead of just piling all of the boxes and furniture in one spot, they put everything in its rightful place.
The smile on their faces while they worked was a pleasant surprise as well. Even Athena mirrored their cheerful demeanor and returned a smile every time they entered the room.
Returning the U-Haul blankets back to the truck and doing a final sweep before asking me to sign the papers was overly helpful as it was, but asking if we needed any additional help putting things together or rearranging was above and beyond.
From the office support to the movers, I couldn’t believe the professionalism. Everyone at Gentle Giant understands quality service and provides it with ease.