Rather than just welcoming us with a smile, the breakfast staff at Hard Rock Vallarta greeted us with a warm smile first, then conversation, a hug, a balloon for Athena, and continued kind gestures throughout the meal. I think it’s safe to say that they are officially the friendliest hotel staff I’ve met. kudos to you at Hard Rock Vallarta; you know how to treat your customers/family right.
Every morning while at Hard Rock Vallarta, we had a hearty buffet breakfast of international cuisine at The Market. The food was scrumptious with choices of breads, meats, eggs, crepes, fresh fruit, juices, tea and coffee, and pretty much everything else you can dream up for breakfast.
While the choices were endless and the food was a treat for all the senses, it was the staff that continued to impress us. During our first visit, we met Angela and her way with us and Athena left us talking about breakfast long after it ended. She greeted us at the door and was so kindhearted with Athena that there was an instant connection. Before our meal ended, Angela had shown Athena around the restaurant, introduced her to the entire staff (who also cooed over her like she was a princess), and gave her a balloon. I honestly believe that children are the best judge of character and Athena loves Angela.
The rest of the staff were equally welcoming and doting. At one point, I dropped my fork and a member of the staff picked it up almost before it hit the floor. Another staff member asked if we would like anything special for Athena. When I asked for whole milk, he didn’t have it in the restaurant but he immediately went to another part of the hotel to get it. He then asked if I’d like a liter of milk sent to the room as well so Athena would have it at her disposal. Everyone that walked by stopped to talk to us and make sure we were completely happy. The entire staff took pride in their work and wanted to make sure we had everything we could possible need.
Most all-inclusive resort offer similar amenities and activities, but when the staff are an exceptional step above, it makes all the difference. With a dining staff, and the staff in general, like this, it’s easy to see why people keep returning to Hard Rock Vallarta.