In the last month, I’ve used more than a handful of airlines. At the top of the “nice list”, Air Baltic offered exceptional service, quality food, and friendly, personal staff. At the top of the “naughty list”, Air Berlin might have been the worst staff experience in my history of flying. Air Berlin, unless you can fly on the coal you’re getting in your stocking this year, you really need to consider your attitude and quality of service. You should take a page from Air Baltic; besides offering low airfares and comfortable planes, they know how to treat their customers right. Continue reading →